Please send an e-mail in the form below. Alternatively send an email to
Once you have placed your order, you will be sent an E.T.A (estimated time of arrival) Please allow 3-15 working days for your piece to arrive.
For gold plated pieces you will need to allow up to 3 weeks. However if there is a time pressure please let us know we can see what is possible. All deliveries below $50 CAD will be sent first class recorded and will need to be signed for.
Sarah Hyams cannot be held responsible for items lost in the post and a proof of postage will be retained. All orders above $50 CAD will be special delivery and will need to be signed for.
Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back the cost of the postage is your responsibility. Items need to be in their original, unworn condition with original packaging and no signs of wear. We will then arrange the exchange.
For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
If you should receive a faulty or damaged item, please notify us within seven days and it can be returned and repaired/replaced